This week some users report screen suddenly cracking on a few of Microsoft Surface Laptop 3 machines. This is according to reports from posts on various forums, such as Twitter and Reddit. The posts report damage appearing on the base of the screen with no apparent cause.
According to reports from Maru zoo, Foley Microsoft is investigating the cause. She explained that she asked Microsoft updates concerning the situation. She then added that she got a response from the company’s spokesman.
The message explained that some customers of a surface laptop already contacted Microsoft as regards screens.
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Cause of the Crack in Microsoft Surface Laptop
These cracked is not due to any fault of the users. Furthermore, the statement says that they are evaluating the situation and the cause of the problem.
This is not the first time a big-name manufacturer will launch investigations to find out why there is a design problem. Also, it is not the first time a little edge case will come to light on the media.
However, this situation allows Microsoft to highlight an essential feature of the design of the surface laptop.
The company can exchange keyboards that are damage to a working unit. Similar to the screen, because they can remove it and replace it with a new one.
However, this doesn’t mean the Technology giant will start sending out screens and screwdrivers to customers with has screens with the flaw.
However, this will allow Microsoft to show the repair capabilities of their Surface Laptop 3. Consequently, they can do this through social media.
They can make a powerful statement with their provision to customers the opportunity to visit a repair center for repairs. The will take a matter of minutes to finish and will take place in from of the customer.
This will also let the company show the to Enterprise partners an actual case study of advantages of the repairable surface design used in Laptop 3 and Pro X. According to Microsoft, they will love to carry out repairs themselves. This will enable them to carry their own set of spare parts to the IT department for repairs.